When you shop with MyDishgarden.com you enjoy the benefits of our commitment to offer only the best products for sale and to provide 100% shopper satisfaction. Any plants or products purchased that do not meet your satisfaction (or were lost or damaged in shipping) will either be: - replaced with the same product;
- exchanged with another product of equivalent value;
You may choose which option best suits your needs. How to handle damaged goods Please follow these steps: - upon delivery examine the goods immediately for any breakages or defects;
- contact MyDishgarden.com on line or call 866-696-8795 before 10:00 a.m. on the day after delivery to alert us of the problem;
- when you call we will discuss the problem and help you decide which of the returns options best suits you;
We cannot accept returned goods or issue credits if: - you have decided you don't want the product;
- Mydishgarden.com cannot be held responsible for entry of incorrect or unclear delivery address information and the customer will be liable for subsequent re-delivery costs.
Non-live Products All products that we sell are covered by the manufacturer's warranty. Once the goods have been supplied in a satisfactory condition, the manufacturer's warranties and guarantees apply. Any problems with the product should then be taken up with the manufacturer. Live Plant Materials We as suppliers and you as a customer share a responsibility to provide living plant materials with the best growing conditions possible. It is our task to ship you strong, healthy live plant materials, which arrive in good condition. It is your job to care for them appropriately. We can not take responsibility for the product after it has been delivered and on-going care of the plant. For this reason we cannot accept returns of plants that are not declared before 10:00 a.m. on the day after delivery |
